Transit app testing

My Role

Assist with conducting user tests, collaborate on synthesis of findings

Tools

Invision prototype, hand coding

Key Findings

Users’ pain points centered around the layout of the home screen, the information architecture of the app, the terminology and the pre-set buttons used in the app, when to use a physical vs. a virtual card, and security concerns

Implications

UX and UI designers can use these findings to refine how the app works in future iterations, increasing its usability and increasing the likelihood of user take up